Abode Manchester

An obvious hidden gem Stayed here on a Saturday night in January when attending an event in Manchester. I got a really warm welcome from the gentleman on reception as soon as I walked in. I had a drink in the bar before heading out and all three of the team I spoke to were friendly, polite and really lovely to speak to. It’s the first time I’ve stayed here but I’ll absolutely be staying here again when I’m in town.

Have stayed before and had a great stay but this time my observations, check in fine and I stayed in room 409 which was very clean and very nicely furnished but there was a strange smell in the bathroom but as only there one night didn't complain, just kept the door closed. Breakfast fine although for some reason waitress forgot my order, so had to ask where breakfast was after 30 minutes, she apologised however and was given food quickly. Like others have said though, I tried to turn on the aircon in the morning as room was stuffy but did not seem to work, whatever I pressed. May have been me though as not technically minded! Stay again, 50/50 to be honest.

Hotel is not kept well, probably the worst hotel experience out of hundreds. The receptionist Omar was incredibly rude and when the reception manager called me after checking out he basically called me a liar about the standard of the hotel and staff. If you care to look you’ll notice there are similar reviews to mine and lots of fake 5 star reviews with no comments in an attempt to sway the truth. I will be contacting abode directly as well a their parent company brownsword hotels to make them aware of this experience.

It’s okay, but not amazing considering the price tag. Street noise was probably my main issue (I stayed on the 3rd floor). Along with the smokers who are able to smoke right at the entrance to the hotel (and no, there are not any no smoking signs). Beds are comfortable though. But again for the price, I was expecting a nicer experience.

Great location and accommodation. Appalling service, particularly at Breakfast. Rooms were perfect and everything we needed was there. Location was good, in the centre of the action and next to taxis to travel anywhere you need. Contrasting to that, we went down to Breakfast.We asked for a table of 7. The wait for the table was excellent, it was ready just in time that the rest of the family was down from their rooms. From this point onwards, things started to go down hill. We sat down, got water for the table, and waited to be served. Note: The staff were taking walk-ins, where orders were being taken, charged, and people finished and walked out. We waited for an hour! There were at least 5 tables that were served and out in the time we were waiting. It took until a family member to address the issue to a waitress, to take our orders. Around 45 minutes had passed; none of us had breakfast yet. It was almost 11 and we needed to check out of our rooms. The family got up and went to the manager to make a complaint about waiting 1 hour and 45 minutes (We became late for check-out).The Manager was impolite and dismissive in response and tried to blame us. We got half our food, and two plates were wrong. It took a further 15 minutes to get the rest of the food, but I never received the rest of mine, so I gave up. 2 hours for Breakfast was too long. We will not be staying again.